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Bug Issues

We are aware of several fairly critical bugs concerning deviants and we are taking every step to make sure these are resolved as soon as possible. But you can help us get that done by doing a couple simple things for us.

Below will follow the three main issues we have been receiving reports on, so if you are experiencing anything relating to these, please list which ones, and info you can provide or links to specific examples. But please clearly list which one it is so we can sort through the replies easier which leads to us fixing them easier. The more examples and user names we can get on here the more we can go on.

Also, I would like to ask that you use this news article to post the issues to instead of the Help Desk. This makes it easier to find reports of different issues within the help desk.

Gallery Related Bugs

We are aware of a growing number of issues users are facing in relation to various gallery issues. Amongst those are newly submitted artwork not appearing for quite some time, your gallery itself being incomplete and various issues with stored deviations not appearing in your gallery once moved out of storage.

New Account Data/Message Center Issues

This is an issue that appears to be affecting users who have joined after November 1st and the symptoms are when you make a post messages the comment appears blank, comments in your message center leading to blank comments, adding someone to your watch list but they are not showing up in your watched management yet you will still receive notification of new deviations they have submitted. Also, when sending/receiving notes the message body occasionally appears blank.

Favorites Issues

When adding something to your favorites it can take anywhere from a few hours to several days to show up on your favorites list.


Again, if you are experiencing any of these issues let us know here instead of the help desk so we can get these worked out as soon as possible. Your art is the most important thing here, and we don't want you to be inconvenienced one second longer than is needed to fix these problems :)

** Please do not use this news article for reporting other bugs, use it only for it's intended purpose, so we can keep things organized.


Add a Comment:
 
:iconspookyzangel:
spookyzangel Featured By Owner Feb 22, 2008
oh c*** ! i'm sorry, i've send a message to the help desk already, and now i see this post

my problem is the 1st one, a Gallery bug. i've add a deviation, but there is nothing in my gallery, so there are only 6 deviations instead of 7 !!

sorry again, i havent seen this post before, and i doesnt know how to delete the other one.

i'll be really grateful if you could help me :)
Reply
:icondunkeldasrosenol:
DunkelDasRosenol Featured By Owner Aug 8, 2007
A bunch of my deviations aren't showing their comments anymore. Some of them had quite a few, so I know I didn't just imagine it or get them mixed up with other deviations. I'm glad it's getting worked on though.
Reply
:iconpirate-queen:
Pirate-Queen Featured By Owner May 27, 2007
I'm having problems with the Favourites others have added on some of my artwork not appearing on the right had side where it shows how many have added your work as a fav. In my messages it shows people are adding favs to my work but either the number will say zero or only one.
Reply
:iconmythacis:
Mythacis Featured By Owner Apr 28, 2007
Problem: Gallery Related Bug and Favorites Issue

I uploaded some art into my gallery and scraps two days ago and although visible (if navigated to via my deviantart userpage) they still don't appear when you search for them by typing in "by:mythacis" in the search field or by keyword. This problem has happened to me before but in the past it seemed to fix itself after a day.
Reply
:iconugly-nancy:
ugly-nancy Featured By Owner Apr 24, 2007
I'm having Message Center Issues.
No matter how many comments I have on my Message Centre it only indicates 1 (even if more are indicated on the bar) and I can't read that "1" cause there's nothing where the comments should be...
Reply
:iconbaschler:
Baschler Featured By Owner Mar 5, 2007
I'm having the gallery issue, my last deviation won't show up...
Reply
:iconnabey:
nabey Featured By Owner Mar 4, 2007  Professional Traditional Artist
I'm having the gallery issue (again...) my last work won't show up.
Thank's for your help
Reply
:iconaglaee:
Aglaee Featured By Owner Mar 4, 2007   Photographer
Hi,
I suspect that that must be difficult to manage service such a large and complete but there the essential functions are missing to me ....That made of the days, that I cannot see any more in full view (very important to judge a photograph), that I cannot make favourites any more and that I cannot make submissions. There I'm waiting but I acknowledge until that arrives more and more often and always after a period of maintenance. By hoping for an improvement quickly. I thank you in advance.
Reply
:iconbergunty:
bergunty Featured By Owner Feb 27, 2007  Hobbyist General Artist
I find that when I type in a keyword to look for certain pictures in "Newest" it takes me to some pictures which are older than some of the pictures in "Most Popular". This includes some of my own work not appearing.
Reply
:iconeminepinar:
eminepinar Featured By Owner Feb 27, 2007   Photographer
WOW
Reply
:icononuraga:
Onuraga Featured By Owner Feb 23, 2007
hi thanks
Reply
:iconhakanyellow:
hakanyellow Featured By Owner Feb 9, 2007
hadi canım!
Reply
:iconsilverspike819:
silverspike819 Featured By Owner Feb 9, 2007  Hobbyist General Artist
if you are lookign for some cool mixs of trance and hardstyle music

visit me on myspace.com
[link]




or just im me on aim

silverspike819

holla i draw sometimes also but i'm too lazy to put anything up
Reply
:iconthefallen-angel:
TheFallen-Angel Featured By Owner Jan 22, 2007
I'm having a gallery issue. No one can see my art! When I go to my gallery. It takes me to a page that reads:
"Couldn't connect to the database server, please try again later."

It's been like that for a few days now. Please help!
~A~
Reply
:iconuppun:
uppuN Featured By Owner Jan 21, 2007  Hobbyist Digital Artist
I have a problem on my profile page. when I try to submit art, or try press anything from that list, it flashes and dissappears, but when i move my mouse away, it comes back.
Reply
:iconnabey:
nabey Featured By Owner Jan 19, 2007  Professional Traditional Artist
I have the Gallery Bug again, my last work won't show up.
Reply
:iconkataar:
kataar Featured By Owner Jan 16, 2007  Hobbyist Photographer
one glitch ive noticed for my account is that on my main page, when i go to highlight the submit deviation or anything in that column, it flashes and dissappears, but when i move my mouse away, it comes back.
Reply
:iconkaylahawk:
KaylaHawK Featured By Owner Jan 14, 2007  Student General Artist
okay, NOW I've got a problem with the bugs. XD my newly submitted art seems to be there, but when you click on it you only see my message but no pic.
Reply
:iconosagelady:
osagelady Featured By Owner Jan 14, 2007  Hobbyist General Artist
I would greatly appreciate an update on the storage issue. Are the storage items forever lost, or is the situation still being worked on? ANY update would be GREATLY appreciated seeing as I've not heard anything. Thanks for your help.
Reply
:iconrhoey:
Rhoey Featured By Owner Jan 11, 2007   General Artist
I've both had problems with the Favourites I added not appearing, and with my recently added deviations not appearing. It took several days until they did. But it seems I don't have that problem anymore. So, many thanks to whoever fixed it.

However, I still seem to have a problem, and it's about some deviations that don't want to appear at all to me, like this one: [link]
And I can't view some deviations in full, because they just don't appear, only an empty field. I can only see the deviation if it's zoomed out. The one I posted the link to, however, I can't see at all. I've heard that others can though.
Reply
:iconuppun:
uppuN Featured By Owner Jan 11, 2007  Hobbyist Digital Artist
My newest arts won't show up to my gallery.
for example
[link]
this one
Reply
:iconthalia-is-crazy:
thalia-is-crazy Featured By Owner Jan 9, 2007  Professional Filmographer
i don't even have deviation storage
it's quite the pisser
so i'm just deleting everything instead

which is a real pain
but i suck anyways and why people want to look at my crap will always remain a mystery to me
Reply
:iconbakuralikespink:
bakuralikespink Featured By Owner Jan 8, 2007
i've had trouble with the comments one, some of my comments on my userlookup have gone missing
Reply
:iconkjherstin:
Kjherstin Featured By Owner Jan 6, 2007
New bug. Oh noes! Since yesterday I can't seem to browse through DA. No galleries not even main page. Wherever I go I can only view 1 image when I press next the same image appears over and over again. :(
Reply
:iconshirtless-jet:
Shirtless-Jet Featured By Owner Jan 5, 2007
When I try to browse a user's gallery/favorites, all I get is their most recent submission! ^^;
Reply
:iconztormbringer:
ztormbringer Featured By Owner Jan 4, 2007  Hobbyist General Artist
When I visit my page as a visitor (ie. not logged in) 1)the scraps link is active but not the gallery link on the upper right side (reverse of what it should be)and 2)my replies to comments are visible but when I log in the replies are hidden (the reverse of what it should be also)
Reply
:iconyellingyoon:
yellingyoon Featured By Owner Jan 2, 2007
Man.. I'm way too late with this.. but I'm having gallery trouble.. when I've submitted a deviation, it does shows up in my gallery.. but not in the "new submitted art" section.. (I don't know how to explain this clearly.. but this is as good as I can)
Reply
:iconsilverb:
silverb Featured By Owner Jan 1, 2007
Comments don't show up.
Reply
:iconsound-chaser:
Sound-Chaser Featured By Owner Dec 31, 2006   Photographer
I guess this is still alive.. I thought I'd be late on reporting..

Gallery Related Bugs

Only 24 of my 31 deviations are shown, that is the first page in the gallery, second page appears empty when viewed.

Similarly only one page of my favourites can be viewed.

I'm experiencing another problem as well but as other problems were requested not to be posted in this thread, i shall do just that.
Reply
:iconsound-chaser:
Sound-Chaser Featured By Owner Dec 31, 2006   Photographer
OK i feel quite stupid now :doh:

I noticed that when hitting 'next page' on the first page in my gallery, the 'Show 24 60 120' (pictures per page) changed from 24 to 60 (and a blank page resulted) and as far as I know the '60 pictures per page' option is available only for subscribers, which I am not. I never noticed before that it changes the option automatically for the second page. Favourites work now fine as well.
Reply
:iconittoryu24:
ittoryu24 Featured By Owner Dec 30, 2006
yea... i think
Reply
:iconosagelady:
osagelady Featured By Owner Dec 26, 2006  Hobbyist General Artist
I understand that the storage issue is not a bug but an overhaul. Hopefully this is so, and if not.... this is my concern as well.
Reply
:icontjbrandt:
tjbrandt Featured By Owner Dec 25, 2006   Interface Designer
I have problems with a bug not listed. When I go to download a brush, instead of downloading, the link takes me to a page with endless code.. thus leaving me unable to download some wonderful brushes!
Reply
:iconmaria87:
Maria87 Featured By Owner Dec 30, 2006
$lolly didn't want complaints about other bugs posted here- I'd suggest the help desk.
Reply
:iconacousticalchemy:
AcousticAlchemy Featured By Owner Dec 25, 2006
I've been having the problem of my whole gallery not showing up. About 100-150 shots from the middle section of my gallery are completely cut out. Any advice, or should I wait it out?
Reply
:iconnorthstar1982:
Northstar1982 Featured By Owner Dec 25, 2006  Hobbyist
I had a few bugs earlier actually. Since you said use this instead of the help desk here it is. It seems fine now but earlier today when I logged onto Deviantart it showed that My messages, deviations, and notes were completely empty and when I attempted to go to my own page I recieved an error message and it wouldn't go through.
Reply
:iconrobofan:
robofan Featured By Owner Dec 31, 2006   Interface Designer
same here.Next thing i do is click on my homepage then it saies 404 error
Reply
:iconlofen:
Lofen Featured By Owner Dec 25, 2006   Photographer
I've had the gallery bug where the art doesn't appear in the gallery for days or weeks.. I havn't uploaded recently though so I'm not sure what happens now.
Reply
:iconrobofan:
robofan Featured By Owner Dec 31, 2006   Interface Designer
i have the journal :bug:
none of my journals are appearing
Reply
:icontrecman:
Trecman Featured By Owner Dec 24, 2006
This is absolutely un-acceptable.... DA has shown us "the paying members" that you are incapable of conducting proper business. My subsciprtion expires in a few days..... Do you really think that I am going to renew my membership with a company that does nothing but brag about how wonderful it is, while ignoring the fact that NOTHING works right on this web site? It is not going to happen. You've lost my business.
Reply
:icontrecman:
Trecman Featured By Owner Dec 24, 2006
Date - 12/24/06 Time 11:58 PM

1) Adding new artists to your watch does not work (again).
2) New messages posted on member's pages do not appear and the ones that were there just a few hours ago are now gone.
3) Load time for each and every single page (using broadband) takes up to five minutes, only to find that the information or image you were hoping to read or view doesn't show up either, once the page decides to show up.

Question.... Are we overwhelming the servers again? It is "WE" the paying members that are a burden to DA's lame servers and incompetent technicians???

Here's some free advise, get some REAL technicians to fix this site, or you can kiss my business goodbye. Not a threat.... A FACT!!!!

PS.... Merry Christmas or in this case Bah-Hum-BUGS!!!

Dan -
Reply
:icontrecman:
Trecman Featured By Owner Dec 24, 2006
Date - 12/24/06 Time 11:58 PM

1) Adding new artists to your watch does not work (again).
2) New messages posted on member's pages do not appear and the ones that were there just a few hours ago are now gone.
3) Load time for each and every single page (using broadband) takes up to five minutes, only to find that the information or image you were hoping to read or view doesn't show up either, once the page decides to show up.

Question.... Are we overwhelming the servers again? It is "WE" the paying members that are a burden to DA's lame servers and incompetent technicians???

Here's some free advise, get some REAL technicians to fix this site, or you can kiss my business goodbye. Not a threat.... A FACT!!!!

PS.... Merry Christmas or in this case Bah-Hum-BUGS!!!

Dan -
Reply
:iconunknownpoet15:
unknownpoet15 Featured By Owner Dec 24, 2006
=favorite issues=
or so im hoping this is the right category.

My account won't let me watch people for some reason. This just started today (12/24/06) so i dont know what is going on. This has never given me a problem before. I click the "watch deviant button" then look for them on the list and they arent there.
Reply
:iconsleeplessmind:
SleeplessMind Featured By Owner Dec 24, 2006
Gallery Related Bug

For about a week now I have noticed this: in my gallery, when I go to specific deviant and look at the number of visitors - it stay the same info for days. I would not notice this if there wasn't on one deviant about 50 hits, and the total is about 90. So, each day the info is same. Also, it seams that whenever I refresh my homepage, the number of visitors go up by 1.
Reply
:iconmaria87:
Maria87 Featured By Owner Dec 30, 2006
"Also, it seams that whenever I refresh my homepage, the number of visitors go up by 1."

That's not a bug. That's the way it works. The page sees a computer opening your page, so adds a visitor onto the counter. If you keep refreshing, you're opening the page over and over... hence the visitor count going up.

"in my gallery, when I go to specific deviant and look at the number of visitors - it stay the same info for days."
Maybe they're not getting any new visitors? Besides, this is an unrelated bug (if it even is a bug) so it shouldn't be left on this news item, I'd suggest the help desk or somewhere else.
Reply
:iconsleeplessmind:
SleeplessMind Featured By Owner Jan 3, 2007
~Maria87 4 days 43 minutes ago
> >"Also, it seams that whenever I refresh my homepage, the number of visitors
> > go up by 1."

> That's not a bug. That's the way it works. The page sees a computer opening
> your page, so adds a visitor onto the counter. If you keep refreshing, you're
> opening the page over and over... hence the visitor count going up.

It was not like that before, because it happens when i'm logged on and looking at my gallery. It should happen only when I am not logged on.


> >"in my gallery, when I go to specific deviant and look at the number of visitors
> >- it stay the same info for days."

> Maybe they're not getting any new visitors? Besides, this is an unrelated bug (if
> it even is a bug) so it shouldn't be left on this news item, I'd suggest the help
> desk or somewhere else.

ok, I'll give it by example:
I am looking at the same piece in the gallery, and for example -
One day - I come and see total of 50 visitors, and 39 visitors for 'today'.
Next day, I come and see total of 50 visitors, and 39 visitors for 'today'.
Another day I come and see total of 50 visitors, and 39 visitors for 'today'.
It looks like a bug. And I noticed the same thing happening to other people.
Reply
:iconmaria87:
Maria87 Featured By Owner Jan 3, 2007
"It was not like that before, because it happens when i'm logged on and looking at my gallery. It should happen only when I am not logged on."

I don't think so. I'm not 100% positive, but I'm pretty sure it happens to me and others when logged on... and it happened before v5 too.

Yeah as for the deviation stats, I see what you mean now. Yeah it's prob a bug, but it's different to what $lolly was talking about so I think it was supposed to be reported elsewhere.
Reply
:iconwhoyadaddy:
whoyadaddy Featured By Owner Dec 23, 2006
i have the favorite problem were they dun show up 4 ages


----------------------------
l00k @ my l33t sp33k
Reply
:iconsathemcof:
SathemCOF Featured By Owner Dec 20, 2006
um how do i get this off of my favourites list i sorta clicked the lil box and it added it to it... but i just wanted to say that i love that disp. pic/ icon thingy! its sweet!
Reply
:iconsilverb:
silverb Featured By Owner Dec 19, 2006
Bug.
Where is the Storage?Where is the Storage?
Reply
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Submitted on
November 29, 2006
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