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December 12, 2006
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Comments: 71
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Views: 192 (0 today)
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Thumbnail and Submission Issues

We are experiencing some issues with thumbnails generating and difficulties with submitting deviations and prints currently and are working to correct them.

The issues happening now are;

Thumbnails slow to load

Difficulty in submitting new deviations

Difficulty in submitting new prints

Print orders failing due to source files becoming corrupted or not being relayed to the print facility

If you encounter any problems with a prints order please contact us via a request ticket at Prints Help

If you submitted an order and it went through it should be fine, if you feel something may have happened then contact the help desk after waiting for 48 hours to receive your verification email.

Also please note, these issues will not affect billing so there is no need to worry about transaction errors via credit card or paypal. These matters only apply to image files.

This is actually a hardware issue and not a bug. Some of our servers decided to call it a day and thus all their buddies had to pick up the slack which has now got them pretty overworked.

But backup is on the way, and as soon as new hardware arrives straight into the hosting facility it will go and we hope to have this issue resolved soon.
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:iconcappus:
hey.. i have problem, I can't submit art, and i have somethink like that: No More Ads: Subscribe to deviantART Now or ad blocked here by kpf, what's that?
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:icontheonlyredbaroness:
Hey Lolly - still having trouble uploading devs - it's Jan 2nd - are the servers still being fixed?
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:iconsnowflurrycat:
Hi there!

This morning, when trying to submit a new piece of artwork, the button, which allows me to put the file for the artwork into DA, is missing!

Also various pieces of artwork in my gallery are blank with a little red x in the lefthand corner. When I click on 'em, there is no picture generated.

Thanks for all your hard work. You folks are amazing. I can't imagine the sheer volume of stuff you have to deal with every day.

~SnoCat :o
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:icondichigo:
~DIchigo Dec 17, 2006  Student Traditional Artist
hmm, sorry if this is the wrong new post to post this at, but my deviations say that the total view and that 'today's' view are the sae, and i know they're not
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:iconryokogirle:
not sure if this is the place or not- but my recent visitor list hasn't updated in ages... and i was wondering if this was a bug or if it is only affecting me.
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:icondj-designs:
Mine hasn't updated since Nov 28'th.
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:iconryokogirle:
yup same here.... wonder why
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:icondj-designs:
deviantART is extremely buggy at the moment and has been so on and off for a long time now. I'm really starting to get bored of the shifting functionality of the site.
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:iconananasjihad:
`ananasjihad Dec 14, 2006  Hobbyist General Artist
Just dont go blaming the fedex people again..we all know last time they were just delivery your customery prework sandwich =p

Thanks for the info though, certainly helpful =)
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:iconomnianimaphobia:
~Omnianimaphobia Dec 14, 2006  Professional General Artist
Ahh I was wondering what was going on.. well good luck to the crew working on that
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